High Caliber Concrete Coatingshas a Wingman.

Garage floors, patios and pool decks, and the first business to put a Wingman on its team.

Industry: Concrete coatings
Website: highcaliberconcretecoatings.com

The story

The business

High Caliber Concrete Coatings installs coated concrete floors: garages, patios, pool decks and commercial spaces. The work is done on site, and most jobs start with a free estimate at the customer’s home.

That makes the first conversation the whole game. A homeowner who fills out a form at night is comparing a few companies, and the one that answers first and makes booking easy usually gets the estimate.

How the leads arrive

Leads arrive through ads, the website and texts straight to the business line, and land in GoHighLevel. Jobs are quoted and scheduled in the field, so the team is often on a floor when the phone lights up.

Where the Wingman fits

Same team.One more teammate.

First reply, any hour
New leads get a friendly text back in the company’s own voice, with the questions a good estimator would ask.
Estimates on the calendar
The Wingman offers open estimate times from the booking calendar and books the one the homeowner picks.
Follow-ups that stop on a reply
Quiet leads get a few well-spaced nudges. The moment someone answers, the sequence steps aside.
The team stays in the loop
Price questions and anything unusual go to a person. The team approves, edits or takes over from the inbox.